Refund policy

 

Refund and Return Policy

I. Return Terms and Conditions

  1. Duration of Return Period: Purchasers have a standard period of 30 calendar days from the date of purchase to initiate a return.

  2. Return Eligibility: For an item to be deemed eligible for return:

    • The item must be unused and remain in the condition it was received.
    • The product should retain its original packaging.
    • Presentation of a receipt or proof of purchase is mandatory.

  1. Exceptions: Direct returns to the manufacturer are strictly discouraged.

  2. Partial Refund Circumstances:

    • Items that have deviated from their original condition, are damaged, or lack components not due to our oversight.
    • Goods returned beyond the 30-day post-delivery period.

      5. Customer / Purchaser provides and pays for the return shipping & tracking.

II. Refund Process

  1. Inspection of Return: Upon the arrival and evaluation of your returned item, an email notification confirming receipt and indicating the status of the refund will be forwarded to you.

  2. Refund Execution: Approved refunds will be processed, with the amount credited to your original payment method within a designated timeframe.

III. Delays in Refunds

  • Should your refund not reflect within the expected period:
    • Initially, re-examine your bank account.
    • Thereafter, liaise with your credit card issuer. Occasionally, there's an administrative delay before a refund is formally recorded.
    • Consult with your bank. Transaction processing times can differ.
    • If, after completing the above steps, the refund is still untraceable, please reach out to us at: support@brycehardware.com.

IV. Restrictions

  • Sale Items: Unfortunately, items purchased on sale are exempt from refunds.
  • Master Cartons: Unfortunately, items purchased on sale are exempt from refunds.

V. Product Exchanges

  • Bryce Hardware facilitates the exchange of products solely if they are defective or sustain damage. For exchanges, communicate with our support team at support@brycehardware.com and dispatch the product to our specified address.

VI. Shipping Details and Charges

  1. Return Shipping Address: 6320 CLARA ST, BELL GARDENS, CA 90201.

  2. Shipping Charges: Customers are liable for the shipping charges incurred during a product return. Such costs are non-reimbursable. Should a refund be sanctioned, the return shipping fee will be subtracted from the final amount.

  3. Shipping Recommendations: For items valued above $50, it's advisable to employ a traceable shipping service or invest in shipping insurance. Bryce Hardware does not assure the receipt of returned merchandise.

Thank you for your understanding and adherence to our policies. We are committed to ensuring a seamless shopping experience for our valued customers.