Refund policy

30 calendar days from delivery, on unused items in their original packaging, with proof of purchase. Return shipping is paid by you.

What qualifies

• Return started within 30 calendar days of delivery.

• Unused and in the condition it arrived.

• In the original packaging.

• With a receipt or proof of purchase.

What we can't take back

• Clearance items. Anything marked down as clearance or final sale is final. The automatic 10% volume discount does not make an order final: discounted orders return like any other.

• Master cartons. Bulk case quantities are final.

• Items sent back without emailing us first. Start a return at support@brycehardware.com so we can confirm the address and watch for the parcel.

Items that come back outside their original condition, damaged, or missing parts through no fault of ours may receive a partial refund rather than a full one. The same applies to anything arriving after the 30-day window.

Exchanges

We exchange products only when they are defective or arrived damaged. Email support@brycehardware.com and we'll sort it out.

Ordered the wrong size? That's a return, not an exchange. Which is exactly why we'd rather you send us your measurement first , read how to measure a duct opening and we'll confirm the right part before you buy.

Return shipping

• You pay return shipping, and it is non-reimbursable, and it comes out of the refund.

• For anything over $50, use a traceable service or add shipping insurance. We can't guarantee we'll receive an untracked return.

Return Address:

BRYCE HARDWARE RETURNS DEPT.
6320 Clara St, Bell Gardens, CA 90201, USA

How refunds work

• Email support@brycehardware.com with your order number.

• Ship the item back in its original packaging. Keep your tracking number.

• We inspect it on arrival and email you to confirm receipt and the refund status.

• Approved refunds go back to the original payment method, less return shipping.

There is no restocking fee.

Refund not showing up?

Check your bank account first, then your card issuer. There's often an administrative delay before a refund posts, and processing times vary between banks. If you've done both and still can't find it, email support@brycehardware.com.

Marketplace orders

Bought on Amazon, Walmart or Lowe's? Start the return there. Those orders run under that marketplace's process, not this policy.